Certified quality management under DIN EN ISO 9001
We want to effectively and efficiently structure our company processes through continuous testing and improvement. This is intended to ensure and increase product and service quality and, as a result, customer satisfaction in the long term. For this very reason, we started to adapt our quality management system to the requirements of ISO 9001 in 2016.
The most common standard that defines the requirements of a quality management system is DIN EN ISO 9001. The compliance of our QM system with the requirements of ISO 9001 and the consistent application of the QM system to our company processes were certified by a TÜV accredited inspection body on 7 February 2018.
What is ISO 9001?
The ISO (International Organization for Standardization) is a worldwide association of national standards organisations (ISO member organisations). The document relevant to us (DIN EN ISO 9001) specifies the requirements for a quality management system: Fulfilling these requirements allows us to consistently provide products and services that fulfil the expectations of customers as well as regulatory requirements.
Within the framework of an ISO 9001-compliant QM system, company processes are continuously tested and optimised, and opportunities and risks are analysed and evaluated.
Our goals and the benefits of ISO 9001 certification
Making our ISO 9001-certified management system as the basis for the organisation and monitoring of our company processes effectively supports us in attaining our corporate goals:
- Preserving the autonomy and independence of a medium-sized family business
- Economic success and controlled growth
To attain this, the following points are essential building blocks:
- Development of more environmentally-compatible and sustainable products
- Competent advice on customer-specific requirements
- Flexible processing of customer requests within a reasonable time frame
- Long-term cooperation and respectful and open interactions with business partners
- Fulfilling the requirements of customers, employees, public authorities, suppliers, neighbours and the interested public